Shorts: Customer Experience Matters on leadership

I read so many things each day that are relevant to the subjects I write about in my blog . However, I don’t always have the time or the ability to write a full blog post about them. Usually, there is one quote I like, which it too long to tweet about. Therefore, I decided to start a new series of posts called: Shorts. Each of these posts will have the word: “Shorts” in the title, with the name of the source I am referring to and the subject. These posts will only include a short introduction by me, and then a quote.

Today, I am going to start with a post from Customer Experience Matters. Bruce Timken Quotes a few people interviewed for U.S. News & World’s America’s Best Leaders 2009 list. Here is the quote I like in particular, as talks about the balance between team and individuals in management:

Roy Williams, head coach of North Carolina, listed his three guiding leadership principles:

“(1) Everyone on the team must focus on the same goal. It’s my job to effectively communicate those goals to the team; (2) Emphasize those goals every day; and (3) Understand that although everyone has a common goal, individuals also have goals, needs, and dreams that must be cared for.”

Elad