Gary Hamel writes in the February 2009 issue of the Harvard business review under the title Moon Shots for Management – What great challenges must we tackle to reinvent management and make it more relevant to a volatile world:
This is a daunting challenge, but take heart. The first management pioneers had to turn freethinking, bloody-minded human being into obedient, forelock-tugging employees. They were working against the grain of human nature. We, on the other hand, are working with the grain. Our goal is to make organization more human – not less.
So true. A few weeks ago, I argued here against Daniel Pink’s claim in his book Drive that management does not emanate from nature:
Management does emanate from nature. In fact, the problem with management today as I see it is that we stopped doing what is natural and human and started using artificial methods to deal with people.
Being empathic, creating connections and socializing, talking and listening and even respecting our fellow human beings are not unnatural things.
When you start treating management as a race for productivity you get an unnatural phenomenon. When you start using carrots and sticks like people are jackasses you get an unnatural phenomenon. When you rely only on measurement of only the things you can measure to fuel management you get an unnatural phenomenon.