Photo by PinkMoose
Seth Godin writes today:
If you worked on the line, we cared about your productivity, not your smile or approach to the work. You could walk in downcast, walk out defeated and get a raise if your productivity was good.
Your attitude is now what’s on offer, it’s what you sell.
I think this is something every manager should understand. What many managers try to get out of people today is not productivity based. It is attitude based. Innovation, passion, human connection, practical wisdom. These are all things that cannot be done without attitude.
Once, we could not care less what our employees felt or how psyched they were to come to work. Those days are gone.