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Bret L. Simmons wrote in his blog about the Expectations for Success he describes to his students at the beginning of every semester. Simmons says that these four expectations were crafted based on his experience in the workplace, not on his experience teaching:
1. Come to every class, on time and prepared.
2. Maintain a relaxed but orderly and professional environment in class.
3. Give each other our best effort at all times.
4. If you ever have a problem or complaint about anything associated with the course, I expect you to give me an opportunity to resolve the issue.
Wonderfully put. I think it accurately describe how I think employees should come to work (or for any other endeavor, for that matter).
My question is different. I believe that managers should be active in setting a supportive environment. If we agree that this is the kind of attitude we want employees to adopt, what can we, as managers, do to make it happen? Telling them is not enough. You can try to motivate someone, but in the end, all you can do, is make sure he has the correct atmosphere to will bring him to motivate himself.
So, I will take the expectations Simmons describes and turn them into four questions:
1. What are you doing to make sure your employees wand and find it easy to come on time and prepared?
2. What are you doing to make sure employees maintain a relaxed but orderly and professional environment at work?
3. What are you doing to make sure employees give each other their best effort at all times?
4. What are you doing to make sure that if employees ever have a problem or complaint about anything associated with work, they give you an opportunity to resolve the issue?
I am not claiming there are exact or “right” answers to these questions. It depends on the situation. But you should find your answers. I think that if you really try answering them, you would discover that you are not doing a lot at the moment.