Interaction waste management systems

Photo by kyz

Waste is a natural part of many processes in life. Our body produces it all the time. Many chemical reactions have a main product for the reaction and waste-like by-product. Philosophies like Lean focus on eliminating non necessary waste and reducing the necessary waste to a minimum in business settings (the classical classification is to seven types of waste: Transportation, Inventory, Motion, Wait, Over-processing, Over-production, Defect).

Relationships and people interactions are also creating waste. Hurt feelings, frustrations, misunderstandings, tensions and negative affect are some waste by-products of any human interactions. Put a group of people to work together and you will no doubt have some of these to different degrees. However, while we have process in place to eliminate actual waste –in our bodies, homes and businesses (hopefully), it is not so common to have systems in place to take care of this interaction waste.

We all know what happens then – the waste accumulates until – in good cases – it blows up in one big explosion. Some people try to rationalize and claim that these things need to build up and that the big explosions are beneficial. “We had a big talk yesterday about all the tensions we had in the last few months and cleared everything up. I feel great!”.

Really?

It is like saying that instead of taking the garbage out regularly from your apartment you will hold all of it until there is no room and then take it all out at once. Yes, in the end the waste will be cleared, but what has this process done to your quality of life?

In a recent Freakonomics podcast called: “The power of poop” the emerging medical process of “fecal transplants” was discussed. Yes, you read it right. Doctors are taking feces from one person and transferring it to another person. It turns out that this process helps cure a wide range of diseases, some of which traditional medicine hasn’t been able to deal with. According to researchers, this works because the sick people waste management system is all screwed-up and by putting back a functional system (some good bacteria) you can re-create balance in the waste system that affects the whole body.

And if it works for our bodies, why wouldn’t it work for our interactions? What kind of interaction waste management system do you have for your team? how frequently is it being activated?

Elad

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