Photo by eyeliam
I am currently reading the wonderful book The Social Animal: The Hidden Sources of Love, Character, and Achievement by David Brooks. In it, Brooks discusses the work of John Bowlby:
He theorized that what kids need most are safety and exploration. They need to feel loved by those who care for them, but they also need to go out into the world and to take care of themselves. Bowlby argued that these two needs, while sometimes in conflict, are also connected. The more secure a person feels at home, the more likely he or she is to venture out boldly to explore new things. Or as Bowlby himself put it, “All of us, from cradle to grave, are happiest when life is organized as a series of excursions, long or short, from the secure base provided by our attachment figures.” [Emphases added]
When I read this paragraph it immediately made me think of management practices. The need to create a safe environment where people can re-group, reflect and improve on one side. The need to allow people to venture into unknown territories and attempt novel approaches without fear of retaliation one the other side.
Bob Sutton emphasizes how managers should act as human shields:
The best bosses are committed to letting their workers work—whether on creative tasks such as inventing new products or on routine things such as assembling computers, making McDonald’s burgers, or flying planes. They take pride in being human shields, absorbing or deflecting heat from inside and outside the company, doing all manner of boring and silly tasks, and battling idiots and slights that make life harder than necessary on their people.
At the same time he points out that great bosses believe in making it safe for people to take risky actions and “fail forward,” by developing a “forgive and remember culture”.
I usually don’t like to think of managerial relationships as parental relationships as these induce an automatic bias towards hierarchy and… well, paternalism. However, as Brooks points out based on Bowlby work, the parental duty includes an important balance between creating safety, cohesion, rules, order and most importantly love and allowing the child to venture into unknown territories that enable growth. I think it might be beneficial for managers to think in these terms of safety and exploration when designing work environments.
How are you creating safety and exploration for your employees?